Deliman is an app for rides and deliveries in Zimbabwe and South Africa. Riders and senders name a fare, nearby drivers and couriers accept it or offer their own, and the rider or sender picks one. These terms are the rules for using the Deliman app, the delivery and trip-sharing links, and Deliman Business (the dashboards for companies and fleets).
By creating an account or using Deliman, you agree to these terms and to our Privacy Policy, which explains what we do with your information.
Deliman never takes or holds your fare. Riders and senders pay drivers and couriers directly. Deliman's own charges are the commission drivers and couriers pay from their wallet, and the subscriptions of business accounts.
1. What Deliman does
- Deliman provides the app and the service that connect riders and senders with drivers and couriers. The ride or the delivery itself is carried out by the driver or courier you pick.
- Every driver and courier is checked by Deliman's staff before they can take any job (see section 6).
- The fare is agreed between you and the driver or courier in the app, and paid between you (see section 4).
2. Your account
- You must be at least 16 to ride or send parcels, and at least 18 to drive or deliver.
- You sign in with your email (a code we email you), with an email and password, or with Google. Keep your sign-in to yourself: you are responsible for what is done with your account.
- Give your real name, and a mobile number that is yours and correct. During a trip it is shared with the other person so you can call each other; a wrong number would reach someone else. One account per person: a number can't be on two accounts.
- Your number can't be changed while a trip, request or booking is under way.
3. Rides and bookings
Requesting
- You set your pickup and destination and offer a fare. The app suggests one from the distance by road and the prices in your country. You may offer less than the suggestion, down to the lowest amount the app allows.
- Nearby drivers accept your fare or offer their own. You see each one's name, vehicle and rating, and you choose. Picking an offer is final: that driver is matched and the other offers end.
- Offers and bids last a limited time. If nobody is picked in time, the request ends and everyone is told.
- You can have one open request or trip at a time.
- A ride can have up to 2 stops on the way, in the order you set. The fare covers a short wait at each stop; where your country sets a waiting fee for longer waits, it is shown to both of you before it applies.
Booking for later
- You can book a ride or delivery ahead, within the times the app shows. A booking goes to drivers shortly before the pickup time and then works like any request; no driver is committed to it in advance.
- Before it goes to drivers, you can move or cancel a booking at no cost.
Cancelling
- Either side can cancel a ride before it starts. A delivery can be cancelled by either side only before the courier collects the parcel.
4. Fares and paying
- You pay the driver or courier directly, in cash or by mobile money, the fare agreed in the app. Deliman does not take, hold or pass on fares.
- Fares are in your country's currency (US dollars in Zimbabwe, rand in South Africa).
- For a delivery, the sender pays the courier when the parcel is collected. The recipient never pays.
- If you end a ride early, the agreed fare still stands.
5. Sending parcels
What you tell us
- Give the parcel's size, weight and a true description, and the recipient's name, mobile number and drop-off point. These decide which couriers are offered it.
- Only give a recipient's details if they are happy for you to share them with us.
- Do not send anything illegal or dangerous, or anything you are not allowed to send.
- For small parcels you choose whether a courier may carry it by kombi or bus.
Handover codes
- The courier collects the parcel with a code from the sender and delivers it with a code from the recipient. Each code appears only once the courier has arrived where it is handed over. Give a code only when the parcel actually changes hands.
- The sender may instead confirm a handover in the app. Do so only when it is true: it counts as your proof.
- A courier can never close a delivery on their own word. Every handover is recorded with its time and the courier's position, in case of a dispute.
Refusals and returns
- The recipient may refuse a parcel, giving a reason. If they refuse, or nobody is there after the courier has called and waited the time shown in the app, the courier brings the parcel back to the sender, who receives it with a return code.
- The cost of bringing a parcel back is agreed between the sender and the courier, unless either of them creates a return job in the app, which is priced and paid like any other job.
- If a parcel is held longer than expected, Deliman's staff may contact both sides and close the delivery with a recorded outcome.
Cross-border loads
- For loads on cross-border routes, Deliman connects the sender with a trucker. Customs, clearing and border paperwork are the sender's and the trucker's responsibility.
6. Driving and delivering
- You may sign up at once, but you can go online and take jobs only after Deliman's staff have verified you: your identity, and for vehicles your licence, registration and vehicle. Where your country requires it, a police clearance too.
- You work in one mode (on foot, motorbike, car, van or truck) and are offered only jobs your mode can carry. Changing your mode or vehicle means a new check before you can work again.
- While you are online, your phone shares its location with Deliman, also in the background, as set out in the Privacy Policy. If it stops arriving for a while when you are free, you are taken offline and told why.
- Once you are matched, carry out the job you agreed to. While you are on a trip, or holding a parcel, you can't go offline or take another job until it ends.
- You must hold a valid licence and anything else the law requires for the way you work, and follow the traffic laws.
- Your earnings record in the app shows your jobs, fares, the commission charged and what you kept. It is a record of jobs, not a statement of money paid: fares are paid to you directly.
7. The commission wallet
- Deliman earns a commission on each job: a percentage of the agreed fare, set for your country and shown in the app. It is taken from your prepaid wallet when you are matched, and given back if the job is cancelled before it starts.
- New drivers and couriers get a number of free jobs, shown in the app, once per person.
- After your free jobs, you need at least the minimum balance shown in the app to receive offers, and enough to cover a job's commission to bid on it.
- You top up through Deliman's payment provider (in Zimbabwe, Paynow: EcoCash, OneMoney or card). A top-up counts only when the payment provider confirms it. Deliman's staff can also credit a payment made by bank transfer or cash, recording its reference.
- The wallet holds credit for commission only. It is not a bank account, earns no interest and can't be used to pay fares.
- The wallet is a permanent record: entries are never changed or deleted. A correction is a new entry, and any adjustment by staff is made with a written reason.
8. Business accounts
- A company or fleet opens an account in Deliman Business with its name, registration number and documents, and is verified by Deliman's staff before it can place jobs or add drivers and vehicles.
- Fares for company jobs and rides are paid directly to the driver or courier, as for anyone else.
- Companies and fleets pay a monthly subscription, invoiced after each month, at the prices and tiers shown in the dashboard. If an invoice is still unpaid after the grace period, the dashboard becomes read-only until it is paid; jobs under way carry on.
- A fleet's drivers keep their own account, wallet and ratings. The fleet and its drivers settle their shares of fares between themselves.
- A company booking rides for its members must have their agreement; the member pays the driver directly, and the company reimburses its members itself.
9. Safety
- On any active trip you can press SOS. It silently alerts Deliman's safety team with the trip, your live location and the identity of the people involved. Outside a trip, the app offers your country's emergency numbers.
- Deliman does not provide emergency services. Our safety team contacts the emergency services and the people involved. In danger, call the emergency services directly as well.
- You may name up to 3 trusted contacts, with their agreement, and share a trip with them.
- A false or prank SOS may lead to your account being suspended.
For now, Deliman does not send text messages. Your trusted contacts are not texted when you press SOS, and shared-trip links reach them only when you share them from the app. Your SOS still reaches our safety team.
10. Ratings
- After a completed ride or delivery, both sides may rate each other once, within 7 days: 1 to 5 stars, optional tags and an optional comment. A rating can't be changed once sent.
- Your average rating is shown to the other side once you have 5 ratings. Individual ratings are never shown; comments are seen only by Deliman's staff.
- Rate honestly. Deliman's staff review low ratings and may act on them, for example by suspending a driver.
11. How everyone must behave
- Treat the people you meet through Deliman with respect. No threats, harassment, violence or discrimination.
- Use Deliman only for real rides and deliveries. Don't create fake accounts, requests, bids or ratings, or try to cheat the free trial, the wallet or the handover codes.
- Use other people's details (names, numbers, positions) only for the trip or delivery they were shared for.
- Don't try to get around Deliman's systems, overload them or reach information you aren't meant to see.
12. Suspension and closing your account
- Deliman's staff may suspend an account that breaks these terms or puts others at risk, telling you why. A suspended driver or courier is taken offline and receives no offers. A suspended business can't place new jobs; jobs under way finish.
- You can close your account at any time: see how to delete your account. What we delete and what we must keep is set out in the Privacy Policy.
13. Our responsibility
- We work to keep Deliman running and safe, but we can't promise it will always be available or free of faults. Phones without signal, maps and other services we rely on can fail. The app is built to keep working with a poor connection, but some actions wait until the signal returns.
- To the extent the law allows, Deliman is not responsible for loss that comes from how a driver, courier, rider, sender or recipient behaves, or from events outside our control.
- Nothing in these terms takes away rights you have under the consumer protection laws of Zimbabwe or South Africa.
14. Changes, law and contact
- If we change these terms, we will post the new version here with a new effective date. If you keep using Deliman after that, the new terms apply.
- These terms are governed by the law of the country where you use Deliman: Zimbabwe or South Africa.
- Questions about these terms: deliman-privacy@hsms.co.zw.
Deliman · Zimbabwe and South Africa · Privacy Policy