How to ask
- Email deliman-privacy@hsms.co.zw from the email address you use to sign in to Deliman.
- Use the subject "Delete my Deliman account" and give the mobile number you use in the app.
- We reply to confirm your request, and may ask you to show the account is yours.
- Your account is deleted within 30 days, and we email you when it is done.
If you can't send from the email on your account, write from another address and tell us which email and mobile number the account uses; we will confirm with you before deleting anything.
What is deleted
Within 30 days of your request:
- Your profile: name, email address, mobile number and sign-in details (including your password, if you set one)
- Driver and courier verification documents and photos
- Your trusted contacts
- Your notification tokens, so you get no more notifications
You are signed out of the app, and you can no longer sign in to that account.
What is kept, and for how long
Some records are needed for disputes, safety, tax and the law. They are kept for 5 years after your account is deleted, then deleted too:
- Trips and deliveries, with their handover records
- Ratings given and received
- For drivers and couriers: the commission wallet ledger and payment records
- Safety incidents (SOS alerts)
- The record of actions Deliman staff took on your account
Deliman never holds your fare, so there is no fare money to pay out. A driver's or courier's unused wallet credit is commission credit, not a bank balance; ask us about it in the same email.
Only want some data deleted?
You can ask us to delete or correct particular information without deleting your account, using the same email address. More on what we collect and your rights is in our privacy policy.